At Lahore Flower Hub, customer satisfaction is very important to us. We take great care in preparing fresh floral arrangements and ensuring timely delivery. Due to the perishable nature of flowers, we follow a fair and transparent refund and cancellation policy.

Refund Policy

Once an order has been prepared or delivered, we do not offer refunds. Every bouquet is freshly made according to the customer’s request, which makes it difficult to resell or reuse.

However, if you receive a damaged product, wilted flowers, or an order that does not match what was confirmed, please contact us immediately. You must share clear photos of the product within a reasonable time after delivery. Our team will review the issue and, if the claim is valid, we may offer a replacement or partial/full refund, depending on the situation.

Order Cancellation

Orders can be canceled within 6 hours of placing the order, only if preparation has not yet started. Once flowers are arranged, prepared, or dispatched for delivery, the order cannot be canceled or refunded.

For same-day or urgent delivery orders, cancellation may not be possible once the order is confirmed.

Non-Refundable Cases

Refunds will not be provided in the following situations:

• Change of mind after delivery.
• Incorrect delivery address provided by the customer.
• Recipient not available to receive the order at the given address.
• Delays caused by the customer’s unavailability or incorrect contact details.
• Natural variations in flowers (slight color or bloom differences).

Our Commitment

If you ever face any issue, there’s no need to worry. Simply reach out to us, and our support team will do their best to assist you. At Lahore Flower Hub, we aim to ensure your experience remains smooth, reliable, and as special as the flowers you send.